Beyond the Transaction: The Magic of Authentic Customer Connections
Brands faced a significant challenge as they lost their competitive edge in maintaining personal connections with their customers during the onset of the pandemic. We were all forced to adapt to new health and safety measures, prioritizing physical distance and wearing masks. In the midst of this global crisis, fear of the unknown loomed over […]
Authenticity: How It Drives Growth, Reduces Turnover, & Forges Guest Connections
In hospitality, success goes beyond providing exceptional food or services. It lies in creating an emotional bond with guests that keeps them coming back for more. While factors like food and comfort play a role and no doubt is a key ingredient (see what I did there), it is the authenticity of a brand that […]
